Information Technology

Help Desk

If you are having issues logging in to your account, you can change your password and unlock your account from the My VolState login page.

        Click the 'Change or activate your password' link on the bottom left of the login page (you will need your V number and your birthdate to do this).

If you are still having login issues, Volunteer State Community College offers a direct point of contact for IT Assistance. (You need to have available the exact error message you received trying to use the link when you contact the IT Help Desk.)

PIN/Password Assistance - call the IT Help Desk at 615-230-3302 (or extension 3302 from an on-campus phone) or 1-888-335-8722 Ext. 3302 or you may visit in person. The IT Help Desk is located in the Learning Commons, right inside the main doors.

Hours of Operations for the IT Help Desk for Faculty/Staff:

  • Monday - Thursday 7:30am - 8:00pm
  • Friday   7:30am - 5:00 pm
  • Saturday 8:00am - 12:00pm
  • Sunday Closed


Computer Related Issues (virus problems, broken equipment, other technical issues) - If the problem is an emergency that is stopping a class or production work, call Extension 4357 (HELP) for assistance from the Emergency Technician Help Line (from an off-campus phone, please dial 615-452-8600 and then enter Extension 4357). If the problem is not an emergency please submit an IT Request using the iService Desk. The iService Desk link can also be found on the Faculty & Staff website. Remember that iService Desk is only operational from a computer on campus.

Audio/Visual Assistance - if the problem is an emergency which is stopping a class please dial extension 3411 for assistance. If the problem is not an emergency or you need to schedule a set-up please submit an IT Request using the iService Desk. The iService Desk link can also be found on the Faculty & Staff website. Remember that iService Desk is only operational from a computer on campus.