Client ServicesVolunteer State Community College provides technical support for computer related requests to Faculty and Staff. Client Services is staffed with qualified technical support personnel for your computer needs and is responsible for installing and maintaining both client end hardware and software on the main campus and at Vol State's off campus locations.
Password Assistance - For Employees:
For password help such as locked accounts, forgotten passwords, etc...Please call the IT Help Desk at 615-230-3302 (or Extension 3302 from an on-campus phone) or 1-888-335-8722 Ext. 3302. You may also visit the IT Help Desk in person. It is located in the Learning Commons, right inside the main doors.
Hours of Operations for the IT Help Desk for faculty/staff:
- Monday - Thursday 7:30am - 8:00pm
- Friday 7:30am - 5:00pm
- Saturday 8:00am - 12:00pm
- Sunday Closed
Getting Client Services Help:
Urgent Computer Related Issues -If the computer problem is an emergency that is stopping a class or office production work, please call Extension 4357 (HELP) for assistance from the Emergency Technician Help Line. Help is available Monday-Friday, 7:00am-7:30pm during semesters and 7:00am-4:30pm when students are not in class. If calling from an off-campus phone, please dial 615-452-8600 and then select Extension 4357 (HELP).
Routine Computer Related Issues - If the problem is not an emergency please submit an ITDirect Request. This link is used to ask for help with non-critical computer issues, both hardware and software. This link can also be found on the Faculty & Staff webpage and can only accessed from on campus.
How To Guides for Printing:
- Setup a Network Printer
- Setup a Ricoh Multi-Function Device as your Printer
- Change Toner Cartridge
- Change Ink Cartridge