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Technical Analyst

NSG, LLC -

Job DescriptionOverview: Technical Analysts are the onsite, client-facing resources of our company. At NSG, we focus on developing deep relationships with our clients in order to understand and anticipate future needs within each respective organization. We pride ourselves on delivering stellar customer service, customized solutions and proactively seeking ways to increase our client’s productivity. Technical Analysts develop high level relationships with clients through ongoing communications to further opportunities for NSG and advance client productivity and profitability through technology.

Tasks include:

Work directly with customers on a consulting basis to assist with all aspects of IT infrastructure management including:

• Diagnose and resolve hardware and software issues in an efficient and timely manner.
• Create and provide innovative solutions to complex technical problems
• Manage and maintain a web based support queue of tickets assigned and hours billed to show initiative to address items based on priority/severity level.
• Plan, coordinate and implement network security measures in order to protect data, software and hardware.
• Participate in and follow implementation scripts for IT projects such as upgrades, training and troubleshooting.

Job RequirementsThe following knowledge is required:

• Bachelor's degree in related field.
• Experience in network administration, systems analysis and design, and support activities in multi-user network environments.
• Display an interest in career development, continual education, and a desire to create and implement innovative solutions.
• Demonstrate a high level of organizational skills and the ability to self-manage and prioritize a dynamic workload.
• Exercise the highest ethical standards.

Although not required for the position, the following knowledge is preferred:

Proficiency with computing hardware including:
• Desktop and Laptop computer configuration
• Networking equipment: router, firewall, access points & switches
• Servers: RAID configuration
• PBX/Telephony equipment

Proficiency with computer software including:
• Microsoft Windows Server
• DHCP, DNS & AD
• Microsoft SQL Server
• Microsoft Exchange Server
• Microsoft SharePoint Server
• TCPIP - Especially related to Internet connectivity and troubleshooting
• Microsoft Office
• Desktop Imaging & Standardization
• Backup Software, devices and media

Personal Requirements:
• Well organized and detail oriented
• Excellent oral and written communication skills
• Excellent problem solving abilities
• Get it done attitude and ability
• Self-management
• Innovative
• Successful completion of a criminal background check


Qualifications Education: Varies
Experience: 2 years


Work HoursCompensationJob typeStart Date
40$40-55K Salary + Bonus + BenefitsFull timeAugust 01, 2014

Company Description We build long-term client relationships based on mutual trust and respect by maximizing our most important asset – Our Team. We execute with exceptional customer service, personal communication and innovation to proactively deliver solutions that increase our client’s productivity.


Contact Information Mary Pogue


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