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Support Engineer


Job DescriptionObjective: Support Engineers act as the first point of contact for our clients who need IT support. As a Support Engineer, you will work directly with customers on a consulting basis to assist with all aspects of IT management. NSG’s business model is focused on delivering an excellent customer experience; therefore our Support Engineers play a critical role in our ability to deliver excellence to our clients.

Essential Duties and Responsibilities:
As a Support Engineer, you will work directly with customers on a technical basis to quickly and effectively restore 100% functions related to technology.

• Act as the primary resource to remotely resolve perform troubleshooting and lead problem-solving efforts to resolve client issues immediately and restore functionality at the end-user level
• Daily alert monitoring with responsibility for investigation and resolution of alerts to ensure that all network components are running successfully
• Maintain records in the ticketing system to reflect the time billed for an issue accompanied by detailed notes for client resolution.
• Primary resource for monthly validation of data backups
• Assist with training, onboarding, and mentorship of future personnel
• Participate in 24x7 On-Call rotation assignments
• Perform other duties as assigned

Proficiency with computing hardware and software including:
• Demonstrated proficiency in MS Office applications (Office 2003-2013)
• Desktop Configuration, Imaging & Standardization with BIOS knowledge
• Networking knowledge: router, firewall, WAP, switches
• Servers: SCSI configuration, Raid arrays, Backup tape drives
• MS Windows Server, MS SQL Server, MS Exchange Server
• DHCP, DNS, TCPIP, RRAS, Terminal Services
• Backup Software, devices and media

Job RequirementsKnowledge and Experience Required:
• Bachelor's degree in related field or equivalent experience in remote support, helpdesk, network administration, and support activities in multi-user network environments.
• Ability to work effectively on cross-functional teams as well as self-manage with a “get it done” attitude
• Strong communication skills with ability to assume ownership through complete resolution
• Demonstrate a high level of organizational skills with the ability to self-manage and prioritize a dynamic workload.
• Display an interest in career development, continual education, and a desire to create and implement innovative solutions.
• Successful completion of a background check
• Reliable transportation is required; Must be able to drive to assigned sites to complete work

Qualifications Education: No education required
Experience: 2 years

Work HoursCompensationJob typeStart Date
40+$40-55K Salary + Benefits Full timeOctober 10, 2015

Company Description We build long-term client relationships based on mutual trust and respect by maximizing our most important asset – Our Team. We execute with exceptional customer service, personal communication and innovation to proactively deliver solutions that increase our client’s productivity.

Contact Information Bobbi Jo Allegood

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