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Tech Support - Tier 1

Uniguest -

Job DescriptionUniguest’s dynamic group of Tech Support Specialists are looking for the next eager and customer-focused team member.

The most important characteristic of our support team is that we thrive on helping our customers and each other in a fast-paced, challenging, and fun environment. Uniguest is a place for people to work better, together. Our job is to help customers, solve problems, and be a part of an awesome team.
Our customers pay for tailored, detailed, and easy to follow support that is primarily over the phone and operates 24x7x365. We want to help people as quickly and effectively as possible and are looking for team players who are ready to pull their weight and are passionate about what they do.

OUR TECH SUPPORT SPECIALISTS ARE:

•Motivated self-starters with excellent communication skills and the ability to handle several tasks at once
•Eager and able to learn quickly as new products and technology are introduced
•Highly ethical, honest, and appropriate
•Open to receiving help as well as helping others
•Able to work independently and remain goal focused

A TYPICAL DAY INCLUDES:

•Providing excellent customer service at all times in a busy call center environment
•Troubleshooting a variety of desktop computer issues including internet connectivity, printer functionality, and proprietary security software functionality
•Answering incoming requests and responding in a timely manner
•Installing and configuring proprietary software on remote customer computers
•Thoroughly documenting and updating all cases in Uniguest ticketing system
•Identifying and escalating priority cases to higher Tier members or Supervisor as appropriate
•Exhibiting positive work behaviors and being a team player at all times
•Completing assigned projects as needed

WHAT WE OFFER:

•Day shifts, flexible shifts, and 3rd shift
•In-depth on-the-job training in a fun work environment
•Career development and potential advancement
•Competitive benefits package including: Medical, Dental, Vision, Life, 401k, and paid time off

Please send your resume to: Opportunity@Uniguest.com

Job Requirements•Software proficiency: Windows OS, MS Office suite, OSx, iOS, Chrome, Android, security, content, and other
•Hardware proficiency: PC, Apple, printers, keypads, tablets, AiO, desktops, laptops, mini, other
•Tools proficiency: CRM, ticket tracking, management portals, remote access, MS Office, SharePoint, other
•High level of initiative, resourcefulness, and flexibility
•Strong oral and written communication skills with the ability to clearly communicate to people across a wide variety of technical capabilities
•Ability to type 35 words per minute accurately
•Candidates pursuing Associates degree in IT field, A+, Network+, and MCP certified are preferred


Qualifications Education: High school
Experience: No experience required


Work HoursCompensationJob typeStart Date
4015.00 per hourFull timeAugust 28, 2015

Company Description For nearly 30 years, Uniguest has been dedicated to elevating customer satisfaction and their access to important, timely and accurate information for some of the world’s most recognizable brands. Our expertise in total device management and information delivery solutions enable companies to effectively communicate with their audiences on any device, anywhere, at anytime.


Contact Information Sheena Tait


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