Customer Service Rep
Submitted on March 22, 2013 at 7:59 AM
Company: RockTenn Company
Brief Company Description: RockTenn Company 302 Hartmann Drive Lebanon, TN 37087
Contact:
Judy Harris
jharris@rocktenn.com
(615) 443 - 8225
Job Type: Full time
Hours: 8 to 5
Start Date: May 22, 2013
Compensation: 12.00/hour
Education Level: Associate’s degree
Minimum Experience:
No experience required
Job Description:
RockTenn Lebanon Folding
Customer Service Representative Job Description
Title Customer Service Representative
Division/Department Any
Reports to Customer Service Manager
Knowledge, Skills & Abilities Required
• Excellent organizational skills to include follow-up and accountability
• Professional customer satisfaction skills needed to maintain positive external and internal relationships
• Excellent oral and written communications skills to include effective listening
• Proficiency in computer applications to include Microsoft Word, Excel and Outlook
• Ability to easily adapt to fluctuations in business cycles and workload
• Ability to work independently and within a team environment
• Excellent problem solving skills
• Attention to detail
Education/ Experience Required
• Associates Degree
• Customer service experience / account management preferred
• AS400 experience preferred
• Knowledge of the carton folding industry and products a plus
• Excellent computer skills- MS Office (Word, Excel, PowerPoint), Outlook
• Strong communication skills
Working Conditions
This is a regular day-shift position primarily in an office environment, some time adjustment required. Some duties will require time spent in manufacturing. Light travel may be requested occasionally.
None
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Job Requirements:
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