Customer Service Rep
Submitted on March 22, 2013 at 7:59 AM
Company: RockTenn Company
Brief Company Description: RockTenn Company 302 Hartmann Drive Lebanon, TN 37087
(615) 443 - 8225
Job Type: Full time
Hours: 8 to 5
Start Date: May 22, 2013
Education Level: Associate’s degree
No experience required
RockTenn Lebanon Folding Customer Service Representative Job Description Title Customer Service Representative Division/Department Any Reports to Customer Service Manager Knowledge, Skills & Abilities Required • Excellent organizational skills to include follow-up and accountability • Professional customer satisfaction skills needed to maintain positive external and internal relationships • Excellent oral and written communications skills to include effective listening • Proficiency in computer applications to include Microsoft Word, Excel and Outlook • Ability to easily adapt to fluctuations in business cycles and workload • Ability to work independently and within a team environment • Excellent problem solving skills • Attention to detail Education/ Experience Required • Associates Degree • Customer service experience / account management preferred • AS400 experience preferred • Knowledge of the carton folding industry and products a plus • Excellent computer skills- MS Office (Word, Excel, PowerPoint), Outlook • Strong communication skills Working Conditions This is a regular day-shift position primarily in an office environment, some time adjustment required. Some duties will require time spent in manufacturing. Light travel may be requested occasionally. None Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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