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Senior Technical Analyst

NSG, LLC -

Job DescriptionObjective: The Senior Technical Analyst (STA) is responsible for the technical design, planning, implementation, performance, and recovery procedures for mission critical servers and associated technologies. This position reports to the President.

Essential Duties and Responsibilities:
The Senior Technical Analyst (STA) will assist and direct internal resources to install, configure and support various organizations' computer networks to ensure high network availability to all system users. The STA will communicate and coordinate all activities to maintain a superior customer experience with active involvement in solution development to advance client productivity and profitability through technology. Your time will be split between onsite client visits, client project work, and remote work from NSG's office which require Tier 3 expertise.

• Work on a consulting basis to assist with all aspects of IT infrastructure management including: budgeting, data management, data migration, a systems software, third-party applications software, and security standards for a growing client base in the Greater Nashville area.
• Perform troubleshooting as required and lead problem-solving efforts that may involve outside vendors and other support personnel or organizations
• Implement and support the broadest range of technology, including but not limited to network equipment, servers, SAN, terminals, personal computers, third-party software products, and other server related components
• Ensures high availability and acceptable levels of performance of mission critical resources; proactively recommend changes to improve system stability and reliability.
• Stays current with technological developments in systems administration technology and recommends ways to take advantage of new technology through research, testing and deployment of new technology.
• Contribute to project planning strategies which include systems analysis, design, implementation and testing.
• Maintain a ticketing system of hours billed with resolution to fulfill company requirements and billing practices.
• Participate in on call support rotation assignments as required
• Document system/environment changes proactively
• Must be able to work independently
• Reliable transportation is required.
• Perform other duties as assigned

Job RequirementsKnowledge & Experience Required:
• Bachelor's degree in Business Administration, Management Information Systems, Computer Science, or related field
• Minimum of 7+ years supporting all aspects of a Microsoft Windows Server environment at a Tier 2 level or higher
• Ability to work effectively on cross-functional teams as well as self-manage with a "get it done" attitude
• Ability to work independently and apply good problem-solving techniques
• Proactively manages resources and priorities workload with ability to multi-task and prioritize a dynamic workload
• Experience developing solutions in multi-user network environments; thorough understanding of how complex interrelated systems affect each other in live technology environments
• Demonstrates broad knowledge of technology and solutions; displays an interest in career development, continual education, and a desire to create and implement innovative solutions.
• Must have reliable transportation to be able to drive to assigned sites to complete work
• Successful completion of a criminal background check

Technical Proficiency with computing hardware and software including:
• Demonstrated proficiency in MS Office applications (Office 2007-2013)
• Workstation configuration, imaging & standardization
• Networking experience with SonicWALL, Aerohive & Cisco such as router, firewall, WAP, switches & PBX
• Multi-platform Server and SAN environments
• Dell Server Management including RAID, IDRAC, Firmware Management, OpenManage/SNMP
• VMware vSphere, ESXi, vCenter administration, VCP or comparable certifications preferred
• Cisco PBX/VoIP technologies running from ISR & BE6K platforms; including but not limited to Call Manager, Call Manager Express, Call Center Express, Cisco Unity Express
• Microsoft Server 2008 R2 & 2012
• Microsoft Active Directory, DNS/DHCP/WINS/SQL/RRAS
• Ability to support all aspects of Microsoft Exchange server environments.
• Microsoft SQL Server (2008 - 2014)
• Backup Software, devices and media -- Includes but not limited to ShadowProtect, Veeam, vRanger, Bare-metal restore, Offsite storage


Qualifications Education: BachelorΥs degree
Experience: 2 years


Work HoursCompensationJob typeStart Date
40$60+K Annual Salary + BenefitsFull timeMay 24, 2015

Company Description We build long-term client relationships based on mutual trust and respect by maximizing our most important asset – Our Team. We execute with exceptional customer service, personal communication and innovation to proactively deliver solutions that increase our client’s productivity.


Contact Information Bobbi Jo Allegood


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