Customer Service- Loyalty Retention
Submitted on October 17, 2012 at 5:58 PM
Company: Verizon Wireless
Brief Company Description: Who We Are At Verizon, we're bringing powerful technology to people all over the world. From transforming the way businesses operate to revolutionizing the way individuals communicate and access data, our innovative solutions are making an impact on a global scale. And that's why we need talented and driven individuals like you—so we can continue to put our values into action and create a better world.
Contact:
Andrea Moseley
andrea.moseley@verizonwireless.com
(000) 000 - 0000
Job Type: Full time
Hours: Must be Flexible
Start Date: November 05, 2012
Compensation: LEFT BLANK
Education Level: High school
Minimum Experience:
1 year
Job Description:
Verizon Wireless - Customer Service Representative- Loyalty Retention
Req# 300014
Please apply online www.vzwcareers.com
Thank you for your interest in our Customer Service Representative position located at Franklin call center.
Who we are
Verizon Wireless owns and operates the nation’s most reliable wireless network, serving over 60 million voice and data customers. Headquartered in Basking Ridge, New Jersey, Verizon Wireless is a joint venture between Verizon Communications and Vodafone.
What we offer our Customer Service Reps
Beyond a progressive environment, we offer a competitive salary and a comprehensive benefits plan featuring:
Medical, dental, and 401K on your first day of employment
Tuition Assistance
Discount Employee Phone Program
Life Insurance
The full-time position pays $¬¬27,000 per year.
Performance-based yearly incentive/bonus pay
Incentives for various shifts and/or holiday work
Customer Service Rep Job Description
In this position, you would work in a fast-paced, intense, results-oriented environment. Your main responsibilities would be
handling inbound customer calls while using a computer terminal, researching and resolving billing inquiries, explaining our
products and services, troubleshooting service and answering equipment questions. You will also be responsible for servicing and retaining high value customers. Must be passionate about selling Verizon Wireless values; right sizing customers calling plans and role playing to practice your salesmanship skills.
Call Center Hours and Work Schedule
Our representatives work with others to promote an environment offering 100% customer satisfaction. Each rep handles
50-60 calls per day with scheduled breaks and lunches.
Our call center hours are 7:00 a.m. – 9 p.m., 7 days a week, 365 days a year. Work schedules do rotate from time to
time, some holidays may be required, and overtime is offered on a volunteer basis.
Customer Service Rep Training
Training and transition is paid at your regular pay rate; it is 18 weeks in length. Training schedule has not been determined yet, but could be 8 a.m. – 5p.m., 9 a.m. – 6p.m. or 10 a.m. – 7:00 p.m. Monday – Friday.
Potential Candidates Must….
Have the ability to work in a fast-paced, intense, and results-oriented environment.
Be willing to learn and be responsible for a wide variety of product and service information and able to multi-task,
listen to the customer, share information, and troubleshoot issues.
Have the ability to work with frustrated customers and be able to effectively and efficiently handle this type of call.
Be able to remain up-to-date on products, services, and company in an ever-changing environment
Job Requirements:
LEFT BLANK
A service provided by the Office of Career Placement.