Customer Service- Loyalty Retention
Submitted on October 17, 2012 at 5:58 PM
Company: Verizon Wireless
Brief Company Description: Who We Are At Verizon, we're bringing powerful technology to people all over the world. From transforming the way businesses operate to revolutionizing the way individuals communicate and access data, our innovative solutions are making an impact on a global scale. And that's why we need talented and driven individuals like you—so we can continue to put our values into action and create a better world.
(000) 000 - 0000
Job Type: Full time
Hours: Must be Flexible
Start Date: November 05, 2012
Compensation: LEFT BLANK
Education Level: High school
Verizon Wireless - Customer Service Representative- Loyalty Retention Req# 300014 Please apply online www.vzwcareers.com Thank you for your interest in our Customer Service Representative position located at Franklin call center. Who we are Verizon Wireless owns and operates the nation’s most reliable wireless network, serving over 60 million voice and data customers. Headquartered in Basking Ridge, New Jersey, Verizon Wireless is a joint venture between Verizon Communications and Vodafone. What we offer our Customer Service Reps Beyond a progressive environment, we offer a competitive salary and a comprehensive benefits plan featuring: Medical, dental, and 401K on your first day of employment Tuition Assistance Discount Employee Phone Program Life Insurance The full-time position pays $¬¬27,000 per year. Performance-based yearly incentive/bonus pay Incentives for various shifts and/or holiday work Customer Service Rep Job Description In this position, you would work in a fast-paced, intense, results-oriented environment. Your main responsibilities would be handling inbound customer calls while using a computer terminal, researching and resolving billing inquiries, explaining our products and services, troubleshooting service and answering equipment questions. You will also be responsible for servicing and retaining high value customers. Must be passionate about selling Verizon Wireless values; right sizing customers calling plans and role playing to practice your salesmanship skills. Call Center Hours and Work Schedule Our representatives work with others to promote an environment offering 100% customer satisfaction. Each rep handles 50-60 calls per day with scheduled breaks and lunches. Our call center hours are 7:00 a.m. – 9 p.m., 7 days a week, 365 days a year. Work schedules do rotate from time to time, some holidays may be required, and overtime is offered on a volunteer basis. Customer Service Rep Training Training and transition is paid at your regular pay rate; it is 18 weeks in length. Training schedule has not been determined yet, but could be 8 a.m. – 5p.m., 9 a.m. – 6p.m. or 10 a.m. – 7:00 p.m. Monday – Friday. Potential Candidates Must…. Have the ability to work in a fast-paced, intense, and results-oriented environment. Be willing to learn and be responsible for a wide variety of product and service information and able to multi-task, listen to the customer, share information, and troubleshoot issues. Have the ability to work with frustrated customers and be able to effectively and efficiently handle this type of call. Be able to remain up-to-date on products, services, and company in an ever-changing environment
A service provided by the Office of Career Placement.